We hope the below will provide you with answers to a few of your initial questions, but if they don't please drop us a line or call us for more information.
1. Are you licensed to operate?
• We are approved by the Civil Aviation Authority to conduct commercial operations and are BNUC-s qualified. Please note there are many operators appearing without these qualifications and we would urge you, whoever you hire, to select an approved operator.
2. Are you insured?
• We are insured with the very best providers in our industry and have £5 million of public liability insurance. If you would like us to fly your camera, we have the option to cover your equipment to a certain level of value, and we can negotiate an upgrade if necessary.
3. How close to people and buildings can you fly?
• Essentially the pilot needs to be able to prove he has control of everything in the area in which the drone is flying. Within the UK’s regulations, we need to remain at least 50m away from “People, Vehicles and Vessels outside of our control”. So long as the people and owners of buildings involved with the shoot have been briefed about the operation and give their consent, the pilot will fly as close as he feels is safe. We are also not allowed to fly within 150m of anything that constitutes as a built up area.
4. How far and high can you fly?
• Within the UK we need to keep the drone within 500m of the pilot, and 400ft above the ground to remain legally within the permission the CAA has granted us. Exemptions to these parameters are possible by direct application to the CAA, but these standard ranges will cover the majority of requirements.
5. How long can you fly for?
• Our Drones are electric and typical flight times are between 8-12mins depending on the payload, altitude and temperature, before we need to land and change batteries. This may sound like a small window, but with the correct flight planning, we can certainly get most of the shots you need, before resetting for another shot. We have enough batteries to fly for one hour and have fast chargers which can enable us to prepare another hour of flight for the afternoon.
6. How much does it cost?
• No two jobs are alike and we will provide you with the most competitive price we can. See our RATES page for our standard daily rates and do get in touch if you have a special request.
7. When do we pay?
• Within 14 days of completion. There is a £200 supplement if you wish to extend that to 60 days.
8. How do you deliver the media?
• We request that all clients bring their own SD cards or a means of downloading the rushes (imagery) on the day if they are in attendance. Otherwise we can post a memory card or upload the footage to Dropbox depending on the file sizes.
9. What are the terms on the photos and footage?
• Copyright belongs to the client and we retain the right to use the images for our website and in print.
10. How much notice do you need to book an aerial photo or video shoot?
• That depends on our availability, the location and the permissions we need to obtain before flying. Typically we can be ready to fly within a a day or two, but the more notice you can give us, the smoother the process.
11. Does the weather effect the UAV?
• We aim to provide rock steady, beautiful footage so winds under 15mph are optimal. Dry conditions are essential, as water doesn't mix well with our electric flight systems, and water on the camera lens never makes for a great image anyway!
12. Can you fly indoors?
• Yes, although we will request that we have full control of the space and anyone in it. We have experience flying in the Barbican Theatre and Apollo Theatre amongst others.
13. Are they safe?
• Our RPAS are meticulously maintained and serviced. We have built them to the very highest bespoke specification, and have included various safety systems to ensure the highest level of reliability. Our pilots have years of experience, they present the epitome of professionalism, and can be trusted to ensure the safety of the set.
14. Do you have a live video feed?
• Yes, we have a SD (standard definition) live video down link, which allows you to see what the RPAS sees as its flying. This can be transmitted to spare monitors for other members on set to view.
15. Can we hire the RPAS on its own?
16. Where are you based?
• We are based in the UK however we have invested in very expensive, durable cases, to ensure our equipment can be transported to any remote environment, so we can be where ever you need us for your next project.
Lastly, but perhaps most importantly, our pilots have the final say on operations, if they feel its unsafe to operate they will let you know.